Privacy Policy

Jay-Nest ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jay-nest.com or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, postal address)
• Company name and business details
• Information about your cleaning requirements
• Communications you send to us

We also automatically collect certain information when you visit our website:

• IP address and browser type
• Pages viewed and time spent on pages
• Referring website addresses
• Device information

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and respond to your enquiries
• Send you quotes and service-related communications
• Communicate about promotions, updates, and other news (with your consent)
• Analyse website usage to improve user experience
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Contract performance: to provide services you have requested
• Legitimate interests: to operate and improve our business
• Consent: for marketing communications
• Legal obligations: to comply with applicable laws

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations
• Professional advisers (lawyers, accountants)
• Authorities when required by law

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For enquiries that do not result in a business relationship, we typically retain information for up to 2 years.

Your Rights

Under data protection laws, you have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.

International Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Jay-Nest
47 Commerce Street
Manchester, M4 4JN
United Kingdom
Email: [email protected]